game92 Privacy Policy

game92 ("we", "us", "our") operates the online gaming platform accessible at game92.org. We are fully committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a prospective player browsing our site, or a visitor accessing public content.

This Privacy Policy sets out in clear, accessible terms what personal data game92 collects about you, the purposes for which that data is processed, the legal grounds on which we rely to process it, how long we retain it, who we may share it with, and what rights you hold over your own information. This policy applies to all users of game92.org and all associated mobile-optimised experiences.

This Privacy Policy should be read alongside the game92 Terms and Conditions and the game92 Responsible Gaming Policy, both of which are published on this platform and form part of the overall contractual and regulatory framework governing your use of game92.

For the purposes of applicable data protection law, game92 — the operator of the game92.org platform — acts as the Data Controller in respect of all personal data collected and processed through this platform. As Data Controller, game92 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection and privacy obligations under our international gaming licence.

If you have any questions or concerns about how game92 processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 9 of this policy, you may contact our Data Protection contact point directly:

• Email: [email protected]
• Subject Line: Data Protection Enquiry – [Your Registered Username]
• Response Time: We aim to acknowledge all data protection enquiries within 5 business days and to resolve them within 30 calendar days.

game92 collects personal data about you from several sources and in several categories, depending on how you interact with the platform. The categories of data we collect are set out below.

3.1 Registration Data

When you create a game92 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (city, province/state, country)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 KYC Verification Data

To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations under our international gaming licence, we collect:

• Government-issued identity documents (CNIC, passport, or driver's licence)
• Proof of address documents (utility bills, bank statements)
• Selfie or biometric photo for identity matching purposes
• Source of funds documentation where required by our compliance programme

3.3 Financial Data

• Payment method identifiers (JazzCash account number, EasyPaisa account, HBL/UBL/Meezan bank account details)
• Transaction history — deposits, withdrawals, and in-game wager records
• PKR amounts transacted

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and clickstream data
• Game logs and betting histories
• Login timestamps and session identifiers

3.5 Communications Data

• Records of communications between you and game92 support, including live chat transcripts and email correspondence
• Responses to surveys, promotions, or feedback requests (where you choose to participate)

game92 uses the personal data we collect for the following specific purposes:

game92 does not use your personal data for automated profiling that produces legal or similarly significant effects on you without human review. Where automated decisions are made (for example, initial KYC screening), you have the right to request human review of any automated decision that affects your account, as described in Section 9.

game92 processes your personal data on the following legal grounds, each of which applies to specific processing activities:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to provide you with a game92 account, process your bets, and pay your winnings. This covers registration data, financial data, and core account management activities.
• Legal obligation: Processing required to comply with game92's legal and regulatory obligations under our international gaming licence, including AML obligations, KYC verification, responsible gaming monitoring, and the retention of transaction records for statutory audit periods.
• Legitimate interests: Processing necessary for game92's legitimate business interests, including fraud prevention, platform security, technical performance monitoring, and the general improvement of our services — provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes where you have given explicit consent, including receiving promotional emails or SMS notifications about game92 bonuses and new game launches. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe option in any marketing communication.

game92 uses cookies and similar tracking technologies on the game92.org website to improve your experience, remember your preferences, keep your session secure, and analyse platform usage. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are required for the platform to function correctly. They include session authentication tokens, security cookies, and load-balancing identifiers. These cookies cannot be disabled without breaking platform functionality.
• Functional cookies: These remember your preferences such as language settings, display preferences, and responsible gaming tool settings so you don't have to reconfigure them on each visit.
• Analytics cookies: These collect anonymised data about how players navigate and use the platform — which pages are visited most, where sessions originate, and how long players spend on different sections. This helps game92 continuously improve the platform experience.
• Security cookies: These help game92 detect and prevent fraudulent activity, account takeover attempts, and bot traffic on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the game92 platform and your ability to access certain features. game92 does not use third-party advertising or retargeting cookies.

game92 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment processors: We share financial data with payment service providers including JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank for the sole purpose of processing your deposits and withdrawals. These providers are bound by their own regulatory obligations and strict data processing agreements with game92.
• KYC & identity verification providers: We share identity documents and registration data with licensed third-party KYC providers who perform identity and age verification on our behalf. These providers process your data solely as directed by game92 and under strict contractual data protection terms.
• Fraud prevention & AML screening services: We share relevant transaction and identity data with specialised fraud detection and AML screening providers to meet our compliance obligations under our international gaming licence.
• Regulatory and licensing authorities: game92 may be required to disclose player data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction in the event of a lawful request, investigation, or legal proceeding. game92 will endeavour to notify you of such disclosure where legally permitted to do so.
• Business continuity: In the event of a merger, acquisition, or sale of game92's business or assets, player personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Affected players will be notified in advance where practicable.

game92 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by our legal, regulatory, and licensing obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, game92 will securely delete or anonymise your personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical and platform improvement purposes.

As a data subject, you hold specific rights over the personal data game92 holds about you. game92 is committed to facilitating the exercise of these rights promptly and without undue obstacle. Your rights include:

• Right of access: You have the right to request a copy of the personal data game92 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you on the game92 platform.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent was the legal basis), or where processing is unlawful. Please note that game92 may be required to retain certain data to fulfil legal and licensing obligations even following an erasure request.
• Right to restrict processing: You may request that game92 restricts processing of your data in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a machine-readable copy of the personal data you provided to game92 for the purpose of transferring it to another service provider.
• Right to object: You have the right to object to processing based on legitimate interests where your individual circumstances justify it. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right not to be subject to solely automated decisions: Where game92 uses automated processing that produces decisions with significant effects on you, you have the right to request human review of that decision.

To exercise any of the above rights, please contact game92 at [email protected] with the subject line "Data Rights Request – [Your Username]". We will verify your identity before processing any request and will respond within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, of which we will notify you.

game92 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• TLS encryption on all data in transit between your device and game92's servers;
• AES-256 encryption for all sensitive data stored at rest, including payment information and identity documents;
• Multi-factor authentication (MFA) for all internal game92 staff accounts with access to player data systems;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists;
• 24/7 security monitoring of all platform infrastructure and data systems;
• Secure data deletion protocols applied at the end of all applicable retention periods.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. game92 strongly recommends that all players use a strong, unique password for their game92 account, enable two-factor authentication, and exercise caution when accessing the platform on shared or public networks.

The game92 platform is strictly for adults aged 21 years and over. game92 does not knowingly collect personal data from any person under the age of 21 under any circumstances. Age verification is a mandatory step in the game92 registration process and is conducted through our KYC programme.

If game92 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, delete the data in question, and reverse any associated financial transactions in accordance with our responsible gaming obligations.

If you believe that a minor may have accessed game92 using your account or personal information, please contact us immediately at [email protected]. game92 also recommends that adults who share devices with younger family members make use of parental control software to restrict access to online gaming platforms.

The game92 platform may from time to time contain references to third-party services, payment providers, or informational resources. Please be aware that game92 has no control over the privacy practices or data handling policies of any third-party website or service. This Privacy Policy applies solely to data collected and processed by game92 through the game92.org platform.

game92 recommends that you review the privacy policy of any third-party service you interact with — including your payment provider — to understand how your data is handled by those entities. game92 accepts no responsibility or liability for the privacy practices of third-party services.

game92 is operated under an international gaming licence, and as a result, some of your personal data may be processed or stored on servers located outside of Pakistan. Where personal data is transferred internationally, game92 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Such safeguards may include standard contractual clauses approved by the relevant licensing authority, binding corporate rules, or other legally recognised transfer mechanisms. game92 will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without implementing the appropriate safeguards described above.

For further information about the specific safeguards applied to international data transfers in your case, please contact us at [email protected].

game92 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or licensing requirements, or improvements to our privacy programme. The "Last Updated" date at the top of this policy will always reflect when the most recent revision was made.

Where a change to this Privacy Policy is material — meaning it significantly affects how we process your personal data or your rights as a data subject — game92 will notify registered players via the email address associated with their account at least fourteen (14) days before the change takes effect.

Your continued use of the game92 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how game92 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way game92 processes your personal data, please do not hesitate to get in touch with our team. We take all privacy enquiries seriously and are committed to responding promptly and helpfully.

• Privacy & Data Enquiries: [email protected]
• Subject Line Format: Privacy Enquiry – [Your Registered Username]
• Live Chat: Available within your game92 account after login
• Response Time: Within 5 business days for privacy enquiries; within 30 calendar days for formal data subject rights requests

For account-specific matters — including requesting account closure, activating self-exclusion, or updating your personal information — please contact [email protected] with your registered username and a clear description of your request. All communications are handled with strict confidentiality by trained support staff.